Keepsake Verse Studio Policies
At Keepsake Verse Studio, we create meaningful books, learning tools, and keepsakes designed to inspire curiosity, connection, and joy. We are committed to providing a clear, respectful, and trustworthy shopping experience.Please review the policies below before placing your order.
Shipping Policy
All orders are processed within 2 to 5 business days unless otherwise stated on the product page.Please note that some books are made to order and may require additional time for printing before shipment.
Shipping times vary depending on location and carrier. Most orders arrive within 3 to 10 business days after shipment.Shipping ConfirmationOnce your order ships, you will receive a confirmation email with tracking information when available.DelaysKeepsake Verse Studio is not responsible for delays caused by shipping carriers, weather conditions, or incorrect addresses entered at checkout.
Returns and Exchanges Policy
We accept returns within 7 days of delivery.
To be eligible for a return:
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The item must be unused and in new condition
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The item must be returned in its original packaging if applicable
How to Start a Return
Contact us with your order number and reason for return. If approved, we will provide return instructions.
Important Notes
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Items returned outside the 7 day window may be refused
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Items not in new condition may be refused
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
Refunds
Once your return is received and inspected, you will be notified of approval. Approved refunds will be issued to your original payment method within 5 to 10 business days.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery and include photos of the issue. We will work with you to provide a replacement or refund.
Digital Products Policy
Due to the nature of digital products, all digital sales are final. No refunds or exchanges are offered once the file has been delivered. If you have trouble accessing your file, please contact us and we will assist you.
Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
Privacy Policy
We collect only the information necessary to process your order, including your name, shipping address, email address, and payment details. Your information is used solely to fulfill your order and communicate with you. We do not sell or share your personal information except as required to complete your order, such as with payment processors and shipping carriers.
Terms of Service
By using this website, you agree to use it for lawful purposes only. All content on this site, including books, illustrations, text, and designs, is the property of Keepsake Verse Studio and may not be copied, reproduced, or distributed without permission. We reserve the right to update products, pricing, and policies at any time.
Intellectual Property Policy
All stories, characters, illustrations, and materials are protected by copyright. Purchasing a product does not grant permission to reproduce, resell, or distribute any content without written consent.
Accessibility Statement
We are committed to making our website accessible and easy to use for all visitors. If you experience any difficulty accessing content, please contact us and we will assist you.